Upcoming Events :
Seminar: Outsourcing and Contract Procurement
Tue 28 Feb 2012
Minerva House, 5 Montague Close, London, SE1 9BB
Social housing providers in Manchester join forces
Wed 25 Aug 2010
Efforts to provide social housing tenants with a more consistent service are being implemented across Manchester.
Social housing providers in different parts of the city have collaborated to develop a code of practice, which will be used by so-called mystery shopper tenants to gauge whether they are being uniformly applied.
Councillor Paul Andrews of Manchester City Council said this demonstrates the authority's commitment to giving tenants a good-quality and consistent service across the city.
The standards that social housing providers must adhere to cover issues such as the maintenance of vacant properties and helping to tackle anti-social behaviour.
Twenty-three registered organisations have so far signed up to the guidance, which Manchester City Council has described as "ground-breaking".
Councillor Andrews added that this is a "clear demonstration" of housing providers' willingness to work both with the authority and with each other.
This comes after the National Housing Federation warned that a record 4.5 million people are now on social housing waiting lists in England.
